Returns & Refunds

Returns & Refunds

We want you to feel confident shopping with Lumenglower.

7-day return window

We support returns within 7 days after delivery. To start a return, please contact us first at ld4562311@outlook.com with your order number and photos of the item condition.

Return condition

Items should be unused, undamaged, and returned in their original packaging whenever possible.

Damaged or incorrect items

If your item arrives damaged or you receive the wrong item, contact us within 7 days of delivery with photos of the package and product. We will help review the issue and provide the next step.

Refund timing

Approved refunds are processed back to the original payment method. Your bank or payment provider may need additional time to post the refund.